Returns & Exchanges

You may return unused items for a refund within 60 days of purchase. We accept items that are in their original unused new condition. Please ensure your return is packaged with care. We accept returns at our sole discretion and any signs of use or neglect will void your return request.

 

Domestic Size Exchanges FREE

We offer one free size exchange for domestic US shipping. New, unused ski gloves must be returned in the condition you received them, including manufacturer tags where applicable. Used items will not be accepted and will be returned to you.

Contact us and we will email you a pre-paid USPS return label that you will print and attach to suitable packagingPlease take the time to carefully package your returns. All returns must include Original Invoice or Return Form with written exchange directions.

Or just send them to us with the Return Form to:

Free the Powder
Exchanges
P.O. Box 980880
Park City, UT 84098

 

Domestic Returns

To make returns easier, we offer a flat-rate USPS shipping label for $6.95. This label is complimentary for size comparison returns. Please add a note at checkout when purchasing two sizes. New, unused ski gloves must be returned in the condition you received them, including manufacturer tags where applicable. Used items will not be accepted and will be returned to you. 

Contact us and we will email you a pre-paid USPS return label that you will print and attach to suitable packaging. Please take the time to carefully package your returns. All returns must include Original Invoice or Return Form. The flat-rate shipping label will be deducted from your refund. Once we receive the gloves, we will process your refund within 7 days.

Or just send them to us with the Return Form to:

Free the Powder
Returns
P.O.Box 980880
Park City, UT, 84098

Once we receive the gloves, we will process your refund within 7 days. 

 

Returns on Buy 1 Get 1 Promotions

The purchase of two pair is what qualifies you for the discount during our "Buy One Get One" Sales. Accordingly, the discount is deducted from the refund total if either pair is returned, negating the discount. More details

 

International Returns & Exchanges

International orders are not eligible for exchanges due to the cost involved with duty, taxes and shipping. Simply return the new unused item and we will issue a refund of your purchase. If you need a different size place a new order for the new item. International customers pay all shipping charges associated with returns.

Send us an email at contact@freethepowder and we will issue you a Return Merchandise Authorization (RMA) number with return address. You will then send your return back to us using your preferred courier service. 

 

When will my credit card be refunded?

Once we receive your returned merchandise, your refund will be processed within 7 days. If there is a refund due, a credit will be issued in the original form of payment. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account.