60-Day Money-Back Guarantee & Return Policy
You may return unused items for a refund within 60 days of purchase. The gloves must be in their original unused new condition, with tags attached, and with the original box and/or packaging. Once a product hits the slopes, it's yours, so be sure to try it on before use!
Domestic Returns for Sizing FREE
If you need a different size or product please return your purchase for a refund and place a new order. Placing a new order now ensures that you'll get your new item quickly, and that it won't go out of stock (which is common). Contact us and we will authorize the return and email you a complimentary pre-paid USPS shipping label that you will print, attach to the original packaging and drop in the mail. Once we receive the original purchased items, we will process your refund within a few days.
Domestic Returns for Refund
Please email us at email@example.com and we will issue you an RMA (Return Merchandise Authorization) with address.
To make returns easier, we offer a flat-rate USPS shipping label for $6.95. Contact us and we will email you the pre-paid label that you will print, attach to the original packaging and drop in the mail. The flat-rate shipping label will be deducted from your refund. Once we receive the gloves, we will process your refund within a few days.
International Returns & Exchanges
Send us an email at contact@freethepowder and we will issue you a RMA (Return Merchandise Authorization) with return address. Customer is responsible for sending the new, unused item to us via their preferred courier. Please send us the tracking information so we can monitor the package and expedite the return/refund process.
Factory Second Gloves Policies
Factory Second gloves possess slight blemishes and imperfections. They are a clearance item sold in limited sizes and quantities. They are sold without a warranty. All 2nd sales are final.
For the original buyer from freethepowder.com we guarantee our merchandise to be free of manufacturing defects for 1-Year. Please see our Warranty information page.
When will my credit card be refunded?
Once we receive your returned merchandise, your refund will be processed within a few days. If there is a refund due, a credit will be issued in the original form of payment. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account.
Unisex sizing. Free the Powder Gloves
have a fairly standard initial fit, but our
gloves are made with all-stretchable
materials so they break-in and conform
to your hand like no other ski glove.