Returns & Exchanges

You may return unused items for a refund within 60 days of purchase. We accept items that are in their original unused new condition

 

Domestic Size Exchanges FREE

We offer one free size exchange for domestic US shipping. New, unused ski gloves must be returned in the condition you received them and with the original box and/or packaging, including manufacturer tags where applicable. Used items will not be accepted. Contact us and we will email you a pre-paid USPS return label that you will print, attach to the original packaging and drop in the mail. Please take the time to carefully package your returns.

Or just send them to us at:

Free the Powder
Exchanges
P.O. Box 980880
Park City, UT 84098

Please include a note informing us what size you need.

 

Domestic Returns

To make returns easier, we offer a flat-rate USPS shipping label for $6.95. New, unused ski gloves must be returned in the condition you received them and with the original box and/or packaging, including manufacturer tags where applicable. Used items will not be accepted. Contact us and we will email you a pre-paid USPS return label that you will print, attach to the original packaging and drop in the mail. Please take the time to carefully package your returns. The flat-rate shipping label will be deducted from your refund.  Once we receive the gloves, we will process your refund within 7 days.

Or just send them to us at:

Free the Powder
Returns
P.O.Box 980880
Park City, UT, 84098

Once we receive the gloves, we will process your refund within 7 days. 

 

Returns on Buy 1 Get 1 Promotions

The purchase of two pair is what qualifies you for the discount during our "Buy One Get One" Sales. Accordingly, the discount is deducted from the refund total if either pair is returned, negating the discount. More details

 

International Returns & Exchanges

International customers pay all shipping charges associated with returns and exchanges. We cannot issue return labels to customers outside of the US, but we’ll help you process a return or exchange, and rush to get you a refund once we receive the item. New, unused ski gloves must be returned in the condition you received them and with the original box and/or packaging, including manufacturer tags where applicable. You can send your return back to us directly using your preferred courier service. Please send us the tracking number information so we can monitor its' status. Send us an email at contact@freethepowder .

Send them to:

Free the Powder
Returns
P.O.Box 980880
Park City, UT, 84098

 

When will my credit card be refunded?

Once we receive your returned merchandise, your refund will be processed within 7 days. If there is a refund due, a credit will be issued in the original form of payment. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account.