Returns & Exchanges

 

60-Day Money-Back Guarantee & Return Policy

You may return unused items for a refund. The gloves must be in their original unused new condition, with tags attached. If they are the wrong size, return them unused with the tags attached, and we will send you the proper fitting size.

 

Domestic Size Exchanges FREE

By mail only. No exceptions. This is how we can offer such great prices.

We offer one free size exchange for domestic US shipping. The ski gloves must be in their original unused new condition, with tags attached. Contact us and we will email you a pre-paid USPS return label that you will print, attach to the original packaging and drop in the mail. Once we receive the gloves, we will send you the proper fitting size. 

Or just send them to us at:

Free the Powder
Exchanges
P.O. Box 980880
Park City, UT 84098

Please include a note informing us what size you need.

 

Domestic Returns

To make returns easier, we offer a flat-rate USPS shipping label for $6.95. If you purchased multiple pairs for size comparison, we offer the label complimentary. The ski gloves must be in their original unused new condition, with tags attached. Contact us and we will email you the pre-paid label that you will print, attach to the original packaging and drop in the mail. The flat-rate shipping label will be deducted from your refund. Once we receive the gloves, we will process your refund within a few days. 

Or just send them to us at:

Free the Powder
Returns
P.O.Box 980880
Park City, UT, 84098

Once we receive the gloves, we will process your refund within a few days. 

 

Factory Second Gloves Policies

Factory Second gloves possess slight blemishes and imperfections. They are a clearance item sold in limited sizes and quantities. They are sold without a warranty. All 2nd sales are final.

 

International Returns & Exchanges

We cannot issue return labels to customers outside of the US, but we’ll help you process a return or exchange, and rush to get you a refund once we receive the item. You can send your return back to us directly using your preferred courier service. Please send us the tracking number information so we can monitor its' status. Send us an email at contact@freethepowder .

Send them to:

Free the Powder
P.O.Box 980880
Park City, UT, 84098

 

Warranty

For the original buyer from freethepowder.com we guarantee our merchandise to be free of manufacturing defects for 1-Year. Please see our Warranty information page.

 

When will my credit card be refunded?

Once we receive your returned merchandise, your refund will be processed ASAP, usually within 1-3 days. If there is a refund due, a credit will be issued in the original form of payment. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account.

Size Guide

Unisex sizing. Free the Powder Gloves
have a fairly standard initial fit, but our
gloves are made with all-stretchable
materials so they break-in and conform
to your hand like no other ski glove. 

Sizing FAQs Page