Money-Back Guarantee & Easy Return Policy
We are pleased to offer an easy return policy on unworn items. We have remarkably low return rates and we are proud of the high quality products we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate.
You may return unused items for a refund within 60 days of purchase. We accept items that are in their original unused new condition, with tags attached.
Domestic Exchanges FREE
We offer one free size exchange for domestic US shipping. The ski gloves must be in their original unused new condition, with tags attached. Contact us and we will issue you a Return Merchandise Authorization (RMA #) and email you a pre-paid USPS return label that you will print, attach to the original packaging and drop in the mail. Once we receive the gloves, we will send you the proper fitting size.
To make returns easier, we offer a flat-rate USPS shipping label for $6.95. The ski gloves must be in their original unused new condition, with tags attached. Contact us and we will issue you a Return Merchandise Authorization (RMA #) and email you a pre-paid USPS return label that you will print, attach to the original packaging and drop in the mail. The flat-rate shipping label will be deducted from your refund. Once we receive the gloves, we will process your refund within 1-3 days.
International Returns & Exchanges
Send us an email at contact@freethepowder and we will issue you a RMA (Return Merchandise Authorization) with return address. Customer is responsible for sending the new, unused item to us via their preferred courier. Please send us the tracking information so we can monitor the package and expedite the return/refund process.
Factory Second Gloves Policies
Factory Second gloves possess slight blemishes and imperfections. They are a clearance item sold in limited sizes and quantities. They are sold without a warranty. All 2nd sales are final.
For the original buyer from freethepowder.com we guarantee our merchandise to be free of manufacturing defects for 1-Year. Please see our Warranty information page.
When will my credit card be refunded?
Once we receive your returned merchandise, your refund will be processed within 1-3 days. If there is a refund due, a credit will be issued in the original form of payment. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account.
Unisex sizing. Free the Powder Gloves
have a fairly standard initial fit, but our
gloves are made with all-stretchable
materials so they break-in and conform
to your hand like no other ski glove.