Warranty

 

For the original buyer from freethepowder.com we guarantee our merchandise to be free of manufacturing defects for 1-Year after purchase. Manufacturing defects pertain to structural deficiencies in the gloves. It does not include wear and tear or damage from use.

Warranty Claim Process:

  • Please contact us at contact@freethepowder and we will issue you a WRA (Warranty Return Authorization) with return address. In your email please include a description of the issue/problem, along with the buyer's order number and buyer's full name.
  • We must see the item before any determination is made. Customer is responsible for shipping the item to us.
  • If an item you purchased from freethepowder.com has a covered defect, determined at our discretion, we will repair the item, replace the item or we will be glad to assist you in processing a refund, depending on the nature of the defect.
  • Normal warranty determination and return time is 2 weeks from receiving the item during the ski season (November-March). Off-season, the time can be up to 6 weeks. 


Warranty Exclusions:

We do not warranty items against normal wear and tear (such as ski edge cuts and abrasions), sizing issues with used gloves, unauthorized modifications or alterations (such as alternative leather treatments), improper use, improper maintenance, accident, misuse, negligence, damage, or if the item is used for a purpose for which it was not designed (such as heavy rope tow use or rope work). Our gloves are highly water-resistant, not water-proof. No ski gloves are "water-proof".  

Factory Seconds and Factory Thirds are excluded from warranty.

  

International Warranty

We will repair the item, replace the item or we will be glad to assist you in processing a refund, depending on the nature of the defect. Please contact us at contact@freethepowder and we will issue you a WRA (Warranty Return Authorization) with return address. In your email please include a description of the issue/problem, along with the buyer's order number and buyer's full name. Customer is responsible for return shipping. Send us the tracking information so we can monitor its movement.


Thank you, Free the Powder Gloves

Size Guide

Unisex sizing. Free the Powder Gloves
have a fairly standard initial fit, but our
gloves are made with all-stretchable
materials so they break-in and conform
to your hand like no other ski glove. 

Sizing FAQs Page