Warranty & Repair

 

We love our customers and we want you to be happy. For the original buyer from freethepowder.com we guarantee our merchandise to be free of manufacturing defects for 1-Year. Manufacturing defects pertain to structural deficiencies in the gloves. Let us know as soon as possible if you have a problem by emailing us at contact@freethepowder.com. Please send us photos, order number, buyer's full name, and product model and size information. We cannot begin the process of determining whether the item is covered without photos.

If an item you purchased from freethepowder.com has a covered defect, determined at our discretion, we will repair the item, replace the item or we will be glad to assist you in processing a refund, depending on the nature of the defect. We will issue you a Warranty Return Authorization (WRA) number with return address. Customer is responsible for sending the item to us. 

Warranty Exclusions:

We do not warranty items against normal wear and tear (such as ski edge cuts and abrasions), sizing issues with used gloves, unauthorized modifications or alterations (such as alternative leather treatments), improper use, improper maintenance, accident, misuse, negligence, damage, or if the item is used for a purpose for which it was not designed (such as heavy rope tow use or rope work). Our gloves are highly water-resistant, not water-proof. No ski gloves are "water-proof".  

Factory Seconds and Factory Thirds are excluded from warranty.

International Warranty

At the moment we aren’t able to issue return labels to customers outside of the US, but we will repair the item, replace the item or we will be glad to assist you in processing a refund, depending on the nature of the defect. Please send the warranty item back to us directly using your preferred courier service. Customer is responsible for return shipping. Send us an email at contact@freethepowder and we will issue you a Return Merchandise Authorization (RMA) number with address.

Repairs

(Past 1-Year Warranty, Factory Seconds)

If an item you purchased from freethepowder.com needs repair, we will repair the item for free. We only charge a shipping and handling fee of $6.95. Customer is responsible for sending the item to us.


Thank you, Free the Powder Gloves