For the original buyer from freethepowder.com we guarantee our merchandise to be free of manufacturing defects for 1-Year after purchase. Manufacturing defects pertain to structural deficiencies in the gloves. It does not include wear and tear or damage from use.
Warranty Claim Process:
- We must see the item before any determination is made. Please contact us and we will issue you a Warranty Return Authorization Number with return address. Customer is responsible for shipping the item to us.
- If an item you purchased from freethepowder.com has a covered defect, determined at our discretion, we will repair or replace the item, depending on the nature of the defect.
- Normal warranty determination and return time is 2-4 weeks from receiving the item during the ski season (November-March). Off-season, the time can be up to 8 weeks.
We do not warranty items against normal wear and tear (such as regular everyday use, ski edge cuts and abrasions), sizing issues with used gloves, unauthorized modifications or alterations (such as use of alternative leather treatments), improper use, improper maintenance, accident, misuse, negligence, damage, or if the item is used for a purpose for which it was not designed (such as heavy rope tow use or rope work). Our gloves are highly water-resistant, not water-proof. No ski gloves are "water-proof".
Factory Seconds and Factory Thirds are excluded from warranty.
Thank you, Free the Powder Gloves