Pre-Black Friday Sale! With Free Shipping

Pre-Black Friday Sale! With Free Shipping

Warranty

 

For the original buyer from freethepowder.com we guarantee our merchandise to be free of manufacturing defects for 1-Year. Manufacturing defects pertain to structural deficiencies in the gloves.

Warranty Process:

  • Email us at contact@freethepowder.com . Please include order number, buyer's full name, model name and size.
  • We will issue you a Warranty Return Authorization (WRA) number.
  • Customer is responsible for sending the item to us:

Free the Powder
Warranty
P.O. Box 980880
Park City, UT, 84098

  • If an item you purchased from freethepowder.com has a covered defect, determined at our discretion, we will repair the item, replace the item or we will be glad to assist you in processing a refund, depending on the nature of the defect. 


Warranty Exclusions:

We do not warranty items against normal wear and tear (such as ski edge cuts and abrasions), sizing issues with used gloves, unauthorized modifications or alterations (such as alternative leather treatments), improper use, improper maintenance, accident, misuse, negligence, damage, or if the item is used for a purpose for which it was not designed (such as heavy rope tow use or rope work). Our gloves are highly water-resistant, not water-proof. No ski gloves are "water-proof".  

Factory Seconds and Factory Thirds are excluded from warranty.

 

Repair

Past warranty period? We repair FTP items for free, if they are in otherwise reasonable condition. Send them to us and we will repair them if we can. Send to:

Free the Powder
Repairs
P.O. Box 980880
Park City, UT, 84098

 

International Warranty

We will repair the item, replace the item or we will be glad to assist you in processing a refund, depending on the nature of the defect. Please send the warranty item back to us directly using your preferred courier service. Customer is responsible for return shipping. Send us an email at contact@freethepowder and we will issue you a Return Merchandise Authorization (RMA) number with address.


Thank you, Free the Powder Gloves

Size Guide

Unisex sizing. Free the Powder Gloves
have a fairly standard initial fit, but our
gloves are made with all-stretchable
materials so they break-in and conform
to your hand like no other ski glove. 

Sizing FAQs Page