Buy One Get One Policies

 

50% Off on Second Pair Promotion - Terms & Conditions

We are pleased to offer you a great discount on the purchase of multiple pairs of gloves. When you purchase a pair of ski gloves from our 2019-2020 Collection, the second pair of ski gloves of equal or lesser value from the 2019-2020 Collection will be discounted by 50% (outlet and clearance items excluded). This discount will be applied to as many pairs of gloves as you chose to purchase. Every second pair of ski gloves will be discounted by 50%. The discount will automatically be taken at checkout.

 

Returns for Refund

The purchase of two pair is what qualifies you for the discount during our "Buy One Get One Half Off" Sales. Accordingly, the discount is deducted from the refund total if either pair is returned, negating the discount. Items must be in their original unused new condition

Examples:

Both items have the same original price: the first item is $80 and the second item is discounted from $80 to $40 (total original sale of $120) -if you return either item, the refund is $40. Final total of sale after return is $80.

Different priced items (the lower priced item is returned): the first item is $80 and the second item is discounted from $50 to $25 (total original sale of $105) -if you return the lower priced item, the refund is $25. Final total of sale after return is $80.

Different priced items (the higher priced item is returned): the first item is $80 and the second item is discounted from $50 to $25 (total original sale of $105) –if you return the higher priced item, the refund is $55. Final total of sale after return is $50.

 

Returns & Exchanges Protocol

Domestic Size Exchanges FREE

We offer one free size exchange for domestic US shipping. New, unused ski gloves must be returned in the condition you received them and with the original box and/or packaging, including manufacturer tags where applicable. All other items will be returned. Please visit our self-service returns portal. You will be issued a pre-paid USPS return label that you will print, attach to the original packaging and drop in the mail. Please take the time to carefully package your returns. Include the original invoice and indicate the requested size in writing.

Or just send them to us at:

Free the Powder
Exchanges
P.O. Box 980880
Park City, UT 84098

Please include a note informing us what size you need.

 

Domestic Returns

To make returns easy, we offer a flat-rate USPS shipping label for $7. New, unused ski gloves must be returned in the condition you received them and with the original box and/or packaging, including manufacturer tags where applicable. All other items will be returned.  Please visit our self-service returns portal. You will be issued a pre-paid USPS return label that you will print, attach to the original packaging and drop in the mail. Please take the time to carefully package your returns. The flat-rate shipping label will be deducted from your refund. Once we receive the gloves, we will process your refund within a few days. 

Or just send them to us at:

Free the Powder
Returns
P.O.Box 980880
Park City, UT, 84098

Once we receive the gloves, we will process your refund within a few days. 

 

 

International Returns & Exchanges

We cannot issue return labels to customers outside of the US, but we’ll help you process a return or exchange, and rush to get you a refund once we receive the item. New, unused ski gloves must be returned in the condition you received them and with the original box and/or packaging, including manufacturer tags where applicable. You can send your return back to us directly using your preferred courier service. Please send us the tracking number information so we can monitor its' status. Send us an email at contact@freethepowder .

Send them to:

Free the Powder
Returns
P.O.Box 980880
Park City, UT, 84098

 

When will my credit card be refunded?

Once we receive your returned merchandise, your refund will be processed ASAP, usually within 1-3 days. If there is a refund due, a credit will be issued in the original form of payment. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account.

Size Guide

Unisex sizing. Free the Powder Gloves
have a fairly standard initial fit, but our
gloves are made with all-stretchable
materials so they break-in and conform
to your hand like no other ski glove. 

Sizing FAQs Page